Assistance and Repairs
If you need assistance with problems encountered on our products, do not hesitate to write to us.
You will be contacted as soon as possible!
How to take advantage of Dormouse and Dynamic Tattoo Machines assistance:
To receive assistance for any Dormouse or Dynamic Tattoo Machines product it is necessary to ship the product to our office:
Viale Fratelli Cottafavi 1
42018 San Martino in Rio (RE)
Please note that it is necessary to pack the product well (with paper, plastic or other), to prevent it from being damaged by any blows received during transport.
We ask you to include a sheet with the following information in the package:
- problem encountered
- name and surname
- telephone number
- shipping address
- receipt / invoice or document certifying the date of purchase (only if it is under warranty)
How much does Dormouse and Dynamic Tattoo Machines assistance cost?
Shipping costs are charged to the customer.
All out-of-warranty repairs will be evaluated and will be charged to the customer upon telephone communication.
Ordinary maintenance / servicing of coil machines (disassembly, cleaning, spring replacement, setting, etc.) is carried out at the fixed price of € 40.00 including VAT per machine.
Before sending the product for service checks the good quality and condition of the other components used (e.g. power supply, clip-cord, pedal, power cord, etc.)
The machines that arrive disassembled or with an evident sign of tampering FORBE THE WARRANTY
For more information do not hesitate to contact us!